Support Policy

We are always happy to help anyone who is experiencing problems with their website or any of our services.

If your support request is based on an open order please include your order number or invoice number when submitting your request.

You are welcome to submit general support requests; please keep in mind that general requests may require a separate invoice.

Webganics will always respond to your support questions as quickly as possible.

When submitting a support ticket:

  • If we have not worked with you before, or are actively managing your website. You will need to submit administrator credentials for your WordPress website upon submitting any ticket (this is a username and password}.

Our working hours are 9:00 AM to 5:00 PM AZ MST Monday – Friday